Lead City University

Stop Paying Lip Service to Customer Service

The LCU Post Graduate Diploma In Customer Service Management Classes in Lagos & Ibadan

Programme Description

In today's competitive market for attraction and retention of customer and growing new customers, organization need to be concerned about the type of service they render. This course aims at customer service mastery for professionals and students

Part of the CAREER.NEXT* roll out, the PGD Customer Service Management provides an opportunity for students to learn customer service concepts and skills.

Graduates of this programme will be assisted to accelerate career growth, increase their productivity and also build strong commitment and attitudes to meeting customer needs.

Customers service skills don't come naturally but they can be learned and with practice they can mastered.

Student Profile

Graduates of all disciplines who may be working or about to start work looking to

acquire and develop strategic and operational customer service skills.

Qualifications

Recognized university degree, HND or equivalent professional qualifications at acceptable levels. Matured students working in customer/ client service environments will be considered.

Programme Length

9 calendar months (approx. 96 student contact hours).Saturday 10.00a.m. -4.00p.m

Delivery Format

A mix of tradition lectures, workshops, round- Table with industry practitioners, practicum, Project work and webinars. A modular structure allows for flexible student attendance scheduling.

Registration

Application forms are obtainable on payment Of N 11,000 (eleven thousand naira only) By bank draft (payable to Career Forte limited)

at Lead City University , Ibadan , Career forte Lagos and Spring bank plc (selected branches).

For enquiries and further information contact:

info@careerforteng.com Or 7921414 or send your email address by SMS to 08033020823

*Career. Next is a career advancement initiative of LCU in collaboration with career forte. CAREER NEXT will feature some 30+people skills workshops and short courses available to LCU students and the general public.